Complaints Book - Tunupa Restaurants

Claiming Customer Identification * Required Information

Name

Last Name

Second Last Name

Type of Identification

Identification Number

Phone Number

Department

Province

District

Address

Reference

Are you underage?

Yes No

Claim Details * Required Information

Type of Complaint

Type of Consumption

Order Number

Date of Complaint / Claim

Provider

Claimed Amount (S/.)

Description of the Product or Service

Purchase Date

Consumption Date

Expiration Date

Details of the Complaint / Claim as Provided by the Customer:

Customer Request:

(1) Claim: Disagreement related to products and/or services.

(2) Complaint: Disagreement not related to products and/or services; or discomfort or dissatisfaction with customer service.

I declare that I am the owner of the service and I accept the content of this form, affirming under sworn statement the truthfulness of the facts described.

* Filing this complaint does not exclude the use of other means of dispute resolution and is not a prerequisite for submitting a claim to Indecopi.

* The provider must respond to the complaint within a maximum period of fifteen (15) calendar days, which may be extended for an additional fifteen days.

* By signing this document, the customer authorizes follow-up contact after the complaint process to assess the quality and satisfaction of the service received.

I have read and accept the Privacy and Security Policy and the Cookies Policy.